Photo Restoration Questions
Answers about image uploads, AI-generated results, account credits, and privacy.
Restoration and Colorization
What types of photographic physical damage are treatable?
ImgHeal can be used to restore or colorize older photos. The output is generated by AI and results depend on the source image.
Will the restoration compromise original photographic authenticity?
AI may change details in a photo. Compare the generated result with the original and decide whether it is suitable before downloading.
How long does a restoration take?
Processing time varies with the image and service conditions. The app shows the job status while your image is processed.
What scanning resolution and formats are recommended?
ImgHeal accepts JPEG, PNG, and WebP images up to 10 MB. Use a clear, well-lit scan or photo when possible.
Account and Privacy
Who can access my uploaded family photographs?
See the Privacy Policy for details about how ImgHeal handles uploaded photos and account data.
Can I delete my account?
Use the account settings page to review available account deletion options. See the Privacy Policy for more information about data deletion.
Folio Acquisitions & Balances
Are complimentary restorations provided?
New accounts receive three complimentary restorations. Review the pricing page for current pack options.
Do restoration folios expire?
See the pricing page for current credit and pack terms.
Are there any recurring monthly charges?
See the pricing page for current purchase options and terms.
What happens if a damaged scan fails processing?
If a job fails, review its status in your account. Contact support if the problem persists or your credit balance looks incorrect.
Have a specific archival question?
Our atelier specialists are available to review historical collections and large family archives.