Frequently Asked Conservation Inquiries
Essential information regarding our photographic conservation methods, data ethics, and folio balances.
Conservation Standards & Fidelity
What types of photographic physical damage are treatable?
ImgHeal is engineered specifically for historical and vintage prints. It repairs surface fissures, scratches, albumen paper tears, fold lines, scan dust, faded silver contrast, chemical yellowing, and subtle portrait detail blur.
Will the restoration compromise original photographic authenticity?
Never. Our restoration pipeline prioritizes historical veracity over synthetic perfection. Missing emulsion and tears are in-painted using surrounding film grain patterns, ensuring your ancestors appear natural rather than artificially altered.
How long does the archival reconstruction take?
Most scans complete processing in 5 to 15 seconds, producing uncompressed preview comparison files immediately.
What scanning resolution and formats are recommended?
We accept JPEG, PNG, and WebP files up to 10MB. For optimal results, flatbed scan prints at 600 DPI or higher to preserve delicate emulsion grain.
Confidentiality & Archival Vault
Who can access my uploaded family photographs?
Only you. All uploads and restored masters are stored in private, encrypted cloud storage accessible strictly via your authenticated session tokens. We never publish, license, or share family photographs.
Can I purge my working images and client history?
Yes. You can remove individual photographs at any time from your Conservator Archive, or trigger complete account and asset deletion from Settings. Temporary working scans are purged automatically after 30 days.
Folio Acquisitions & Balances
Are complimentary restorations provided?
Every new account receives 3 complimentary restorations upon initial intake. This enables you to test quality, inspect results with our split-field viewer, and download print-ready previews.
Do restoration folios expire?
No. Folio credits remain on your permanent ledger balance indefinitely. You can restore pictures at your own pace over months or years.
Are there any recurring monthly charges?
No. ImgHeal operates purely on a one-time folio acquisition model. There are no recurring subscriptions, automatic debits, or unexpected renewals.
What happens if a damaged scan fails processing?
If a scan cannot be completed due to technical or network faults, no credit is consumed. The restoration allowance is instantly refunded to your balance.
Have a specific archival question?
Our atelier specialists are available to review historical collections and large family archives.